Customer reviews

Customer reviews

With so many web sites offering PC repair services people tend to use customer reviews to help them decide on who to use. Anglesey Computer Solutions has been providing support since 2005. Please read some of our genuine customers reviews below.

Customer feedback

These are all genuine emails/ reviews received from customers over the last few years

Well after an all consuming 4 days of PC grief, the final hurdle of 245 Windows Updates was successful and my laptop now works, amazeballs!! Huge thanks to Neil @ Anglesey Computer Solutions for his support and infinite patience, not an easy task – long distance remote IT support. Carol, Yorkshire, Dec 2023

Huge improvement. Maintaining my work connection, making & receiving phone calls anywhere in the cabin (not just in one corner or on top of the hill!) & really fast reliable phone internet- big thank you.

Lodge cabin WIFi connection to caravan site Wifi.

Helen, Brynteg, Dec2023

Thank you so very much for coming to my rescue this morning and sorting out my email account issues remotely – it is very much appreciated. Bob, Moelfre Nov 2023

Gwasanaeth gwych gan Neil.

Fe wnaeth ymateb yn sydyn i fy ymholiad a dod draw i weld beth oedd y broblem o fewn diwrnod. Roedd popeth wedi ei sortio o fewn dyddiau, a hynny gyda offer newydd wedi ei archebu, ei baratoi a’i osod. Da ni nol arlein rwan- diolch! Helen, Pont Rhyd y Bont , Gorff 2023

Thanks for your help yesterday.The computer is now behaving itself! Flo, Holyhead Apr 2023

Thank you for your help. There’s still a lot I need to learn but things seem to be working ok. It’s great to get perfectly printed documents now. Barbara, Benllech, Dec 2022

Thanks, All printed and filed ready for the tax man! Thanks for sorting everything. Linda Pentraeth, Dec 2022

Am achubwr bywyd! Roeddwn wedi anghofio fy nghyfrinair ar fy mwrdd gwaith ac yn meddwl y gallwn fod wedi colli fy holl waith. Diolch i ACS am dynnu’r cyfrinair. Roeddwn wedi ofni y byddai’n rhaid i mi dreulio oriau’n ailosod ffenestri a rhoi fy rhaglenni yn ôl ymlaen ac ni chollais beth. Bryn, Moelfre Ebrill 2022

Thank you so much we are both are very happy with our new website .
We appreciate your professional service and the standard of your work and we are also pleased that you will continue to work with us and continue to develop the the website in the future.Thank you ever so much, V & G ,Amlwch Apr 2022

First class service! ( Malware removal) Roger, Moelfre Mar 2022

THANK YOU very much for coming out to Rhoscolyn and sorting out my laptop today.

I can’t begin to tell you how brilliant it feels. Carol D, Rhoscolyn. Jan 2022

Diolch am yr holl gymorth yr ydych wedi’i roi i mi eleni. Nadolig Llawen Roberts, Llandegfan Nadolig 2021

Thanks again-amazingly quick and efficient service. Delyth O, Llanfachraeth, Dec 2021

Just to thank you again for the work you did on my computer last week and bringing it back to life.-just trying to put everything into some semblance of order, and into new folders etc – – -and doing much deleting of old material! Malcolm R, Pentre Berw, Dec 2021

Many thanks for all your help over the last 18 months. Your assistance has been invaluable.
Sue G Aberffraw Nov 2021

Thanks for your help with our internet connection. All working well and P has commented on his improved speeds. Linda C, Llangefni, Oct 2021

Laptop is working great now, a lot faster than the old one, Peter R, 4 mile bridge, Jan 2021

Ni allai gwasanaeth rhagorol argymell mwy. Hynod o gymwynasgar ac addysgiadol drwyddi draw. Roeddwn i’n lwcus iawn fy mod wedi galw Neil, diolch yn fawr! Eleri J , Pentraeth Rhag 2020

Many thanks for the quick turn around on setting me up with a laptop. Nov 2020 Sue, Aberffraw

Excellent, friendly and swift service as always. Nothing too much trouble and such amazing peace of mind to have my laptop back working so quickly. 10 out of 10. Aug 2020 Julie S, Amlwch

After carrying out the Windows 10 software upgrade myself, my user profile became corrupted. Seeing as I am self employed and I contract my services out to other companies and if I don’t work I don’t get paid this was nothing short of catastrophic. Having previously worked for large organisations where a call to the service desk would resolve this I was panicking.

After taking my call at 8:30pm Neil came to collect my laptop  at 9:30 the following morning (wearing gloves and a mask) phoned me later in the afternoon and dropped my fully restored and fully backed up (ahem…) laptop.

From the outset Neil was professionalism and politeness personified, I cannot thank him enough and his service is excellent – highly recommended. Aug 2020 Paul H ,Llanfaelog

Neil provided a very prompt, helpful service giving my laptop an MOT as it was running very slowly. I am sure I will use his services again in the future. I would recommend him to anyone with a computer problem. Aug 2020 Jenny, Brynteg

I contacted Neil from Anglesey Computer Solutions about our slow running Desktop PC and he offered to collect it the next morning and carry out an MOT. This he duly did and then contacted me that afternoon with his diagnosis and a choice of actions. I decided to go for the more extensive update and Neil carried out the work and returned the PC to me the next afternoon. It is now working like new and Neil provided me with useful advice on reloading various programmes. Highly recommended. Jul 2020 Ian C, Valley.

I contacted Neil to fix an internet connection problem. He called on the same day and identified the problem, resulting in needing a new desktop tower which I purchased the following day. We arranged a suitable time to visit and install the new unit and had me up and running very quickly. Everything was sorted in three days. I am relieved I have found someone locally who is extremely competent to fix any future problems that I might have. This is the first time I have used Anglesey Computer Solutions and won’t be the last. I can thoroughly recommend Neil to anyone with a computer problem. Jul 2020 David B, Pentraeth

Since we first started with Neil at ACS, we have never looked back. We are both not really computer savvy, but Neil has always guided us in the right direction. We have had two replacement Laptops from him, and any problems, he is always prompt in replying and sorting , with integrity and helpfulness. I have also recommended him to friends, who have had lap-tops from him, and all are pleased with his service.  First class company to deal with. Nigel D, Valley Jul 2020

As an older person who is far from technically literate it is a reassurance to know that Neil will always sort a computer problem. In my case on each occasion it has been within an hour or so of contacting him. I would highly recommend Neil for his efficiency, knowledge and honesty. June 2020 Mary H, Beaumaris

Been having internet access problems for a couple of weeks, wasting a lot of time trying to sort it out myself, all to no avail.  Finally, laptop/computer just wouldn’t open internet or emails.

Neil has helped me successfully with laptop/computer problems a number of times in the past and so he was my first port of call for help.

Needless to say he was able to talk me through some ‘cmd’ tests over the phone, but because there was no internet connection, couldn’t set up TeamViewer to sort it out remotely.  Luckily he was able to make a house call immediately where he quickly identified the problems.  To resolve those problems, he had to take my laptop back to his office to work on and am pleased to say he had it all sorted in less than 3-days.

Everything back up and running as it should now and I am very grateful to Neil for resolving my issues so promptly and for all his help and support over the years.

My rating: EXCELLENT, 10 out of 10.  Jun2020 Bill F Holyhead

Neil picked up my laptop in a CV19 friendly fashion, assessed what is needed (new M.2 hard drive) replaced it in 2 working days and returned to home. Very impressed. It now works fine. Paul M, Rhosneigr Jun 2020

Thank you so much for coming to the house and continuing a Wifi Survey and advice. I am so grateful. I am relieved that all seems to be working ok in the house. Thank you so much.You have been so good!
Margaret J Rhosneigr Jun 2020

Many thanks for all your remote help session yesterday. However, I would really appreciate accessing my hotmail email as well – there are things like having to send gas meter readings on a monthly basis and it would be useful having that on line. Would it please be possible to have more remote help with this sometime tomorrow?
Jo G Llanfair PG Mar 2020

After problems with an old laptop and the printer breaking down, I decided to bite the bullet and buy a new system. As a digital dinosaur, I was also not looking forward to changing from Windows 7 to Windows 10.
Luckily a friend recommended Neil as someone who could transfer all the data and also could set up the new system. Neil came promptly and did everything quickly, explaining each step clearly as he went along. I will definitely use his services again and I highly recommend him.
Gerry S, Benllech Nov 2019

We needed wi-fi in our static and contacted Neil who arranged to come and survey the property. We accepted his quotation which was provided very quickly. Neil came and fitted the required equipment quickly, efficiently leaving no mess and we had wi-fi in next to no time. I would recommend ACS every time. Geoff, Gwalchmai May 2019 (Task Extended wifi from house to caravan)

Following a short exchange of emails, Anglesey Computer Solutions arranged to visit very promptly. The issue was quickly assessed and resolved within the hour. Neil kept a commentary on what he was doing and why. Excellent service.
(David W, Benllech, May 2018) (Task: Issues with windows 10 upgrade)

Great advice Neil, MacBook pro now behaving itself ( Paul.R Dwyran May 2018)

Wow brilliant! Your advice worked straight away. Over the last couple of weeks, I’ve had ‘chats’ on line with BT staff who told me I needed to change my browser! Spent nearly half an hour tonight talking to two different members of staff there only to be told that it was something wrong with my laptop / or I needed a stronger hub and they would let me purchase one to cope with the new laptop. Thanks for your help
(Edyth H, Pentraeth, Mar 2018) (Task: Resolve issue with laptop connecting to internet via BT hub.)

Anglesey Computers were brilliant in sorting problems with my desktop computer. They kept me fully updated firstly of the issues that were found and how they proposed to complete the repair. The report produced was clear and concise, I was able to understand the process of the repair.
It was completed quickly, efficiently and the cost was very reasonable. I would have no hesitation in recommending them in the future.
(Graham W, Church Bay, Jan 2018) (Task: Resolve blue screen & hardware issues with desktop PC.)

Everything is working well although there are a couple of things I want to change on my settings. I will try to sort it but if I am not able to then I will ask you to do a short on line session. Many thanks again for your expertise.
(Marjorie, Amlwch, Jan 2018)
(Task: Set up new PC via remote connection.)

Excellent service. Dropped off the laptop-received a swift response explaining the issues.
Decided to replace the laptop and was very pleasantly surprised at the speed in which a new one was provided and set up to my required specification.
Was pleased with the price and the contact-felt I knew what was happening during each stage of the process.
(Delyth, Llanfachraeth, Nov 2017)

The wifi is much better, thanks for all your help. (Sue , Holyhead, Nov 2017)
(Task: Improved Wifi Coverage around a suite of offices.)

Such a great service! Easy to arrange a convenient time. Neil was quick to understand my problems. He was extremely patient and explained everything clearly as he went along. I can’t recommend him enough and would not hesitate to use Anglesey Computer Solutions. (Mary D, Llangoed, Oct 2017)
(Task: Advice on suitable laptop, android tablet and surface pro)

More Customer reviews

Excellent service – quick, efficient, professional. (Carys E, Llangefni, Oct 2017)(TASK : Unable to log into laptop and failing hard drive)

… only praise for the service received. I have already recommended Neil to a friend who is experiencing problems. ( Len R, Dwyran, Oct 2017)
(TASK: Set up new printer)

I phoned Anglesey Computer Services in the evening and my call was returned the following morning. He came out to our workplace a few hours later and fixed our laptop there then. The other computer wasn’t feasible to repair but he recommended what machine to purchase. He also looked at our internet speeds and gave us some good advice. A very good, prompt and reasonably priced service and I would definitely recommend to others. ( Jackie H, GMS, Holyhead, Aug 2017)
(TASK: Resolve issue with laptop)

The service is always prompt and efficient and has never yet failed to find a solution at a very reasonable price. Always a friendly and courteous service. (Valerie W, Llangoed, Aug 2017)
(Task: Resolve issue with WiFi following change from ADSL to Fibre)

Many thanks for your prompt and efficient service which was much appreciated. ( JW, Pencarnisiog, July 2017)
(Task: Data recovered and PC rebuild after failed hard drive)

Thanks once again for all your help with the computer. It is working really well and is a whole lot easier and faster now. We can’t praise you enough. All the best, (Pat & John Coedanna July 2017)
(Task: Re-install operating system following Virus infection)

Anglesey Computer Solutions were very helpful in a situation where time was of the essence and, although our PC was unable to be saved, they successfully recovered all the crucial files from it. I wouldn’t hesitate to use their services again. ( C Evans, Llansadwrn July 2017)
( Task: Data recovery from failed hard drive and set up new PC)

Neil at Anglesey Computer Solutions replied promptly to my initial email with answers to my queries and a quote for work undertaken. He arrived as arranged and installed a new router with additional adapters within the time and price quoted, working quietly and efficiently. I would certainly ask Neil again should we need further work carried out and recommend him to others. VB (ChurchBay June 2017) ( Task: Extend WiFi coverage to additional areas of house)

Anglesey Computer Solutions in the form of Neil Summers provide a first class personal service. Will F. ( Holyhead, May2017)
Extremely efficient and reliable Mary H. ( Beaumaris, May 2017)

I was extremely impressed with the service from Anglesey Computer Solutions. Neil was professional, courteous and reliable. I would definitely use this company again and highly recommend them. Claire (North Anglesey April 2017)

I contacted Anglesey Computer Solutions as we were looking for an upgrade to our Free customer WiFi.
The existing WiFi we had installed was not performing to our customers’ needs and was with limitations.
I spoke to Neil and arranged a site visit to discuss our needs and from our first conversation he was professional, knowledgeable and offered great advice.
Our new WiFi is working perfectly and our customers are commenting on the improvement.
I would highly recommend Anglesey Computer Solutions to anyone looking for assistance within this specialist field.
Robert Henderson, Community Services Manager, Cyngor Tref Caergybi / Holyhead Town Council ( April 2017)

We are thoroughly impressed with how Anglesey Computer Solutions created our website to the required time frame and also how they set up our audit team with new email addresses. You are getting a qualified service that will create a product you can be proud off. We are extremely grateful, thank you, from every one at Richard Williams & Co accountants gaerwen, Anglesey. (Apr 2017)

Thank you so much for excellent help Neil. All files seem to have loaded successfully (Mary H, Beaumaris Nov 2016)

Thank you very much Neil – computer is up and running great now,
(Joanne Llanfaulog Aug 2016)

I would like to thank Anglesey Computer Solutions for installing an advanced CCTV system in my shop and cafe which not only allows me to see all internal and external areas from the shop counter but also from my Ipad while at home or on my phone from anywhere. They have also updated my WiFi system which now means I am able to provide much more reliable WiFi across the businesses and in particular to customers of the cafe. Very pleased with the solution and the price. (John Thomas Llanberis Art & Craft Jul 2016)

Thanks again for dealing with L**’s computer set up. I am eternally grateful. Good doing business with you
(Charles B, Jun 2016)

“Hi Neil, did what you said and now receiving mail ok on my MacBook. Thanks for your quick response. Have a good day.
(Ian , rhoscolyn , Jul 2016)

Well after an all-consuming 4 days of PC grief, my data is now safe and the final hurdle of 245 Windows Updates was successful and my laptop now works again, amazeballs!! Huge thanks to Neil from Anglesey Computer Solutions for his support and infinite patience, not an easy task – long distance IT support (Carol D) ( Nov 2015)

Excellent expertise, first class advice, prompt attention and reliability is our experience when needing help from Neil from Anglesey Computer Solutions. We appreciate the total regard and respect for our needs and the way it is offered at the appropriate level of our competence and in a way that leaves us feeling confident. Whether we need reliable repair, software support or wise advice about buying new equipment Neil has proved to be diplomatic at all times.
We have contacted Neil for all of our IT needs for eight years now and it is reassuring to know that we can continue to have this reputable service at hand.
(Marjorie and Roger; Pathways Counselling).

Anglesey Computer Solutions have been superb as support to us over the past few years, as a fast efficient service with total professionalism in many areas. As a business with two web sites operating, your service has been invaluable, many thanks” (Gwilym P)

“Some weeks before I moved to North Wales a friend advised that I should seek assistance in setting up an office base at my new address. Having postponed the task of upgrading my laptop, I was advised to ring Neil Summers of Anglesey Computer Solutions. This initial contact was very helpful. He checked out my work requirements, discussed the merits of Blackberry vs iPhone and suggested that once I was online I should get in touch. Getting online was not straightforward – I ditched the internet service I had had in favour of BT- and Neil set about sorting the home hub and patiently configured the laptop.
He suggested that it was time to replace the laptop and emailed some suggestions. I accepted his advice and once a purchase was made, he set up the new laptop. Before I had transferred files from my old laptop it suddenly ceased to work. Neil collected it offering to retrieve what he could. Within hours I had a text diagnosing the problem and seeking my permission to do what was required to transfer the files to the new laptop. 48 hours later I am writing this on the new laptop – all files recovered, transferred and copied onto a disc! Neil’s calm competence, Trustworthiness and ease with operating systems, programmes and devices (as well as with anguished home workers) are valuable and serious gifts. There are all sorts of programmes promising optimum system functionality – I’d recommend investing in Neil’s responsive expertise over any of these” (flynn and eley associates)

“On behalf of the Practice, and our cottage holiday business, we would thank you for your production of both web sites, which have brought us into the twenty-first century! , the design, input and constant support and back up, to both up date our web sites ,and repair and advise on our computer systems continues to be invaluable” ( David and Carrol Parker, Parker Associates Chartered Architects)

“Since first using your company in 2005 to set up our computer network, we have had a number of occasions to require your services. Sometimes for silly things, where if we had bothered to think about it properly, we could have resolved the problem. On other occasions for more esoteric computer or network problems. On all occasions we have been most satisfied with your service,expertise and reasonable charges. The most impressive thing has been your promptness in attending and solving whatever problem we had in a courteous and efficient manner. Without a working computer system, we cannot produce income,or maintain our work programmes, it is therefore extremely reassuring that your assistance is virtually always readily available.” (Bruce A Carter. SES-CAD)

“Anglesey computer solutions has been solving all our computer problems for the last four years.No matter what the problem, it is rapidly and efficiently solved, often on the same day we ring up, we very much appreciate all the help and advice we have received over the years.” (Sue R, Director, Shear Ease Ltd)

“I would like to thank the engineers at Anglesey Computer Solutions for the expert computer help they have given me and my two daughters over the last few years. They always arrive at the agreed time and offer a friendly professional service. It is a comfort to know that they will come to the house and not leave until the PC is re-connected and all emails , web site printers etc working before they leave. You would never get this level of service from a multi national.” (C Griffiths)

Excellent service – very straightforward, reassuring, prompt. I’ve also e-mailed for advice and got the same response. An altogether excellent service – essential for people who are reliant on their computers for work. (RGR)

Having had a succession of problems on my personal PC and my netbook, I was very pleased to get an extremely fast response from Neil and equally excellent service in resolving all my problems. All work was done very quickly and with minimum disruption. Also, being an enthusiastic but non-technical computer user, Neil explained the problems to me without any technical jargon, so that I understood the options available. The follow-up service was re-assuring and I would not hesitate to contact Anglesey Computer Solutions in the future. (Val)

We live in England and wanted someone to help a friend on Anglesey with her wireless connection. We found Anglesey Computer Solutions via a search engine and made contact. They were very accommodating and helpful, we explained the situation their engineer Neil was very professional. The same night he responded and sorted the problem for our friend and we are so pleased that he resolved the difficulty. We would really recommend him, our friend said he was fantastic and we would agree without ever meeting him. Thanks Neil (Roger)

“I was very impressed with the remote support I received from Anglesey Computer Solutions. The deep rooted malware infection on my PC was completely removed.” CB Llanddona

Many thanks for your help, the system upgrade has solved the Task Bar and Menu problem after setting ‘default’ for the task bar after the upgrade. RELIEF! To start the upgrade the computer required a command ‘dpkg –configure -a’ to be run in the LINUX ‘shell and to do that I had to become the ‘SUPER USER’ which was a bit of a process. First time I’ve really used my ‘Linux in easy steps’ book seriously. Roger (Dulas) (June 2016)

Anglesey Computer Solutions have given 1st class service for some years, almost from the start of thier Service & have got me through some problematic situations quickly & to a very high standard. I would recommend this Service Company from the home user to the larger Companies, an A star Service. Well Done ACS ( G Price)T