Fake News or Fake Technician

We have all heard of “fake news” but what about “fake technicians”.  These are basically scammers who try to convince you that there is something wrong with your PC and that they will connect over the internet to “repair” it.

The fake technicians will first get you to run some programs on your PC which seems to show a number of “errors”.   In some cases they will then offer to provide you with remote assistance which means that they will take over control of your PC over the internet to allow them to carry out further diagnosis.  There hope here is that you will give them complete access to your system so that they can search for valuable information, such as passwords, email accounts or credit card numbers which they can use in other frauds.

The other option open to the Fake Technician is to try and persuade you to purchase either a fake anti-virus or clean-up program for your PC and for you to pay via a credit card.

What should you do if you have been exposed to one of these fake technicians? The answer really depends on if the type of access which they have had but the following are a few suggestions.

Fake Technician

  • If a credit or bank card has been used to purchase new software, ensure that the bank has been informed to see if they can recover your money and make changes to your account to prevent any further fraud.
  • If the Fake Technician has had access to your email account make sure that you change passwords etc. If you use the same passwords on other accounts or log in make sure that these are changed as well.
  • If you have downloaded software or allowed the fake technician access to your PC they the best advice is to leave you PC off the network until it can be checked by a local trusted technician. If you leave a compromised PC connected to the network the fake technician may still be able to gain access.
  • If you have purchased and downloaded any software from the fake technicians then you should arrange for a local technician you trust to check your machine.
  • If the fake technician managed to get remote control of your PC then again it needs to be check by a local technician.
  • If you have downloaded software or allowed the fake technician access to your PC they the best advice is to leave you PC off the network until it can be checked by a local trusted technician. If you leave a compromised PC connected to the network the fake technician may still be able to gain access.
  • Depending on what the local trusted technician finds it may be possible to clean up the PC but also be necessary for the data on the PC to be backed and the PC “factory reset” to ensure all trace of anything the fake technician has installed has been properly removed.

If you need more help or advice please contact us.


( Image courtesy of freedooom at FreeDigitalPhotos.net)